Global Service Delivery Automation Market Intelligence Report for Comprehensive Information 2017-2025

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 Published Date : Aug-2018   |    Format :PDF   |    Number of Pages : 90
This report focuses on the global Service Delivery Automation status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Service Delivery Automation development in United States, Europe and China.

Service delivery automation, or SDA, is an umbrella term for the technologies that automate a series of human actions in a business or IT process. It can be used to: Search websites and gather pertinent information. Administer purchase orders and invoices.
North America accounted for the largest share of the global service delivery automation market due to the implementation of service delivery automation solutions across varied industries in this region. However, major growth will be witnessed in the Asia-Pacific region, mainly attributed to the increasing adoption of service delivery automation solutions across India, China, Japan, and South Korea. The market in the Latin American and MEA regions is growing at a comparatively slower rate due to lack of commercialization of technologies.
In 2017, the global Service Delivery Automation market size was 1870 million US$ and it is expected to reach 13700 million US$ by the end of 2025, with a CAGR of 28.3% during 2018-2025.

The key players covered in this study
    IBM
    Uipath SRL
    Ipsoft
    Blue Prism
    Xerox
    Nice Systems
    Celaton Limited
    Openspan
    Automation Anywhere
    Arago
    Genfour
    Exilant Technologies
    Softomotive
    Sutherland Global Services

Market segment by Type, the product can be split into
    IT Process Automation
    Business Process Automation

Market segment by Application, split into
    BFSI
    IT, Telecommunication & Media
    Travel, Hospitality & Transportation
    Retail & Consumer Goods
    Healthcare & Pharmaceuticals
    Manufacturing & Logistics
    Others

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Service Delivery Automation status, future forecast, growth opportunity, key market and key players.
    To present the Service Delivery Automation development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Service Delivery Automation are as follows:
    History Year: 2013-2017
    Base Year: 2017
    Estimated Year: 2018
    Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Service Delivery Automation Market Size Growth Rate by Type (2013-2025)
        1.4.2 IT Process Automation
        1.4.3 Business Process Automation
    1.5 Market by Application
        1.5.1 Global Service Delivery Automation Market Share by Application (2013-2025)
        1.5.2 BFSI
        1.5.3 IT, Telecommunication & Media
        1.5.4 Travel, Hospitality & Transportation
        1.5.5 Retail & Consumer Goods
        1.5.6 Healthcare & Pharmaceuticals
        1.5.7 Manufacturing & Logistics
        1.5.8 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Service Delivery Automation Market Size
    2.2 Service Delivery Automation Growth Trends by Regions
        2.2.1 Service Delivery Automation Market Size by Regions (2013-2025)
        2.2.2 Service Delivery Automation Market Share by Regions (2013-2018)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Service Delivery Automation Market Size by Manufacturers
        3.1.1 Global Service Delivery Automation Revenue by Manufacturers (2013-2018)
        3.1.2 Global Service Delivery Automation Revenue Market Share by Manufacturers (2013-2018)
        3.1.3 Global Service Delivery Automation Market Concentration Ratio (CR5 and HHI)
    3.2 Service Delivery Automation Key Players Head office and Area Served
    3.3 Key Players Service Delivery Automation Product/Solution/Service
    3.4 Date of Enter into Service Delivery Automation Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Service Delivery Automation Market Size by Type (2013-2018)
    4.2 Global Service Delivery Automation Market Size by Application (2013-2018)

5 United States
    5.1 United States Service Delivery Automation Market Size (2013-2018)
    5.2 Service Delivery Automation Key Players in United States
    5.3 United States Service Delivery Automation Market Size by Type
    5.4 United States Service Delivery Automation Market Size by Application

6 Europe
    6.1 Europe Service Delivery Automation Market Size (2013-2018)
    6.2 Service Delivery Automation Key Players in Europe
    6.3 Europe Service Delivery Automation Market Size by Type
    6.4 Europe Service Delivery Automation Market Size by Application

7 China
    7.1 China Service Delivery Automation Market Size (2013-2018)
    7.2 Service Delivery Automation Key Players in China
    7.3 China Service Delivery Automation Market Size by Type
    7.4 China Service Delivery Automation Market Size by Application

8 Japan
    8.1 Japan Service Delivery Automation Market Size (2013-2018)
    8.2 Service Delivery Automation Key Players in Japan
    8.3 Japan Service Delivery Automation Market Size by Type
    8.4 Japan Service Delivery Automation Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Service Delivery Automation Market Size (2013-2018)
    9.2 Service Delivery Automation Key Players in Southeast Asia
    9.3 Southeast Asia Service Delivery Automation Market Size by Type
    9.4 Southeast Asia Service Delivery Automation Market Size by Application

10 India
    10.1 India Service Delivery Automation Market Size (2013-2018)
    10.2 Service Delivery Automation Key Players in India
    10.3 India Service Delivery Automation Market Size by Type
    10.4 India Service Delivery Automation Market Size by Application

11 Central & South America
    11.1 Central & South America Service Delivery Automation Market Size (2013-2018)
    11.2 Service Delivery Automation Key Players in Central & South America
    11.3 Central & South America Service Delivery Automation Market Size by Type
    11.4 Central & South America Service Delivery Automation Market Size by Application

12 International Players Profiles
    12.1 IBM
        12.1.1 IBM Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Service Delivery Automation Introduction
        12.1.4 IBM Revenue in Service Delivery Automation Business (2013-2018)
        12.1.5 IBM Recent Development
    12.2 Uipath SRL
        12.2.1 Uipath SRL Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Service Delivery Automation Introduction
        12.2.4 Uipath SRL Revenue in Service Delivery Automation Business (2013-2018)
        12.2.5 Uipath SRL Recent Development
    12.3 Ipsoft
        12.3.1 Ipsoft Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Service Delivery Automation Introduction
        12.3.4 Ipsoft Revenue in Service Delivery Automation Business (2013-2018)
        12.3.5 Ipsoft Recent Development
    12.4 Blue Prism
        12.4.1 Blue Prism Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Service Delivery Automation Introduction
        12.4.4 Blue Prism Revenue in Service Delivery Automation Business (2013-2018)
        12.4.5 Blue Prism Recent Development
    12.5 Xerox
        12.5.1 Xerox Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Service Delivery Automation Introduction
        12.5.4 Xerox Revenue in Service Delivery Automation Business (2013-2018)
        12.5.5 Xerox Recent Development
    12.6 Nice Systems
        12.6.1 Nice Systems Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Service Delivery Automation Introduction
        12.6.4 Nice Systems Revenue in Service Delivery Automation Business (2013-2018)
        12.6.5 Nice Systems Recent Development
    12.7 Celaton Limited
        12.7.1 Celaton Limited Company Details
        12.7.2 Company Description and Business Overview
        12.7.3 Service Delivery Automation Introduction
        12.7.4 Celaton Limited Revenue in Service Delivery Automation Business (2013-2018)
        12.7.5 Celaton Limited Recent Development
    12.8 Openspan
        12.8.1 Openspan Company Details
        12.8.2 Company Description and Business Overview
        12.8.3 Service Delivery Automation Introduction
        12.8.4 Openspan Revenue in Service Delivery Automation Business (2013-2018)
        12.8.5 Openspan Recent Development
    12.9 Automation Anywhere
        12.9.1 Automation Anywhere Company Details
        12.9.2 Company Description and Business Overview
        12.9.3 Service Delivery Automation Introduction
        12.9.4 Automation Anywhere Revenue in Service Delivery Automation Business (2013-2018)
        12.9.5 Automation Anywhere Recent Development
    12.10 Arago
        12.10.1 Arago Company Details
        12.10.2 Company Description and Business Overview
        12.10.3 Service Delivery Automation Introduction
        12.10.4 Arago Revenue in Service Delivery Automation Business (2013-2018)
        12.10.5 Arago Recent Development
    12.11 Genfour
    12.12 Exilant Technologies
    12.13 Softomotive
    12.14 Sutherland Global Services

13 Market Forecast 2018-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2018-2025)
    13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details



List of Tables and Figures

    Table Service Delivery Automation Key Market Segments
    Table Key Players Service Delivery Automation Covered
    Table Global Service Delivery Automation Market Size Growth Rate by Type 2013-2025 (Million US$)
    Figure Global Service Delivery Automation Market Size Market Share by Type 2013-2025
    Figure IT Process Automation Figures
    Table Key Players of IT Process Automation
    Figure Business Process Automation Figures
    Table Key Players of Business Process Automation
    Table Global Service Delivery Automation Market Size Growth by Application 2013-2025 (Million US$)
    Figure BFSI Case Studies
    Figure IT, Telecommunication & Media Case Studies
    Figure Travel, Hospitality & Transportation Case Studies
    Figure Retail & Consumer Goods Case Studies
    Figure Healthcare & Pharmaceuticals Case Studies
    Figure Manufacturing & Logistics Case Studies
    Figure Others Case Studies
    Figure Service Delivery Automation Report Years Considered
    Table Global Service Delivery Automation Market Size 2013-2025 (Million US$)
    Figure Global Service Delivery Automation Market Size and Growth Rate 2013-2025 (Million US$)
    Table Global Service Delivery Automation Market Size by Regions 2013-2025 (Million US$)
    Table Global Service Delivery Automation Market Size by Regions 2013-2018 (Million US$)
    Table Global Service Delivery Automation Market Share by Regions 2013-2018
    Figure Global Service Delivery Automation Market Share by Regions 2013-2018
    Figure Global Service Delivery Automation Market Share by Regions 2018
    Table Market Top Trends
    Table Global Service Delivery Automation Revenue by Manufacturers (2013-2018) (Million US$)
    Table Global Service Delivery Automation Market Share by Manufacturers (2013-2018)
    Figure Global Service Delivery Automation Market Share by Manufacturers in 2018
    Table Global Service Delivery Automation Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Service Delivery Automation Product/Solution/Service
    Table Date of Enter into Service Delivery Automation Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table Global Service Delivery Automation Market Size Share by Type (2013-2018)
    Figure Global Service Delivery Automation Market Size Market Share by Type (2013-2018)
    Table Global Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table Global Service Delivery Automation Market Size Share by Application (2013-2018)
    Figure Global Service Delivery Automation Market Size Market Share by Application (2013-2018)
    Figure Global Service Delivery Automation Revenue Market Share by Application in 2017
    Figure United States Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table United States Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table United States Key Players Service Delivery Automation Market Share (2017-2018)
    Table United States Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table United States Service Delivery Automation Market Share by Type (2013-2018)
    Table United States Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table United States Service Delivery Automation Market Share by Application (2013-2018)
    Figure Europe Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table Europe Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table Europe Key Players Service Delivery Automation Market Share (2017-2018)
    Table Europe Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table Europe Service Delivery Automation Market Share by Type (2013-2018)
    Table Europe Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table Europe Service Delivery Automation Market Share by Application (2013-2018)
    Figure China Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table China Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table China Key Players Service Delivery Automation Market Share (2017-2018)
    Table China Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table China Service Delivery Automation Market Share by Type (2013-2018)
    Table China Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table China Service Delivery Automation Market Share by Application (2013-2018)
    Figure Japan Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table Japan Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table Japan Key Players Service Delivery Automation Market Share (2017-2018)
    Table Japan Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table Japan Service Delivery Automation Market Share by Type (2013-2018)
    Table Japan Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table Japan Service Delivery Automation Market Share by Application (2013-2018)
    Figure Southeast Asia Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table Southeast Asia Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table Southeast Asia Key Players Service Delivery Automation Market Share (2017-2018)
    Table Southeast Asia Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table Southeast Asia Service Delivery Automation Market Share by Type (2013-2018)
    Table Southeast Asia Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table Southeast Asia Service Delivery Automation Market Share by Application (2013-2018)
    Figure India Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table India Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table India Key Players Service Delivery Automation Market Share (2017-2018)
    Table India Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table India Service Delivery Automation Market Share by Type (2013-2018)
    Table India Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table India Service Delivery Automation Market Share by Application (2013-2018)
    Figure Central & South America Service Delivery Automation Market Size 2013-2018 (Million US$)
    Table Central & South America Key Players Service Delivery Automation Revenue (2017-2018) (Million US$)
    Table Central & South America Key Players Service Delivery Automation Market Share (2017-2018)
    Table Central & South America Service Delivery Automation Market Size by Type (2013-2018) (Million US$)
    Table Central & South America Service Delivery Automation Market Share by Type (2013-2018)
    Table Central & South America Service Delivery Automation Market Size by Application (2013-2018) (Million US$)
    Table Central & South America Service Delivery Automation Market Share by Application (2013-2018)
    Table IBM Company Details
    Table IBM Revenue in Service Delivery Automation Business (2013-2018) (Million US$)
    Figure IBM Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table IBM Recent Development
    Table Uipath SRL Company Details
    Table Uipath SRL Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Uipath SRL Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Uipath SRL Recent Development
    Table Ipsoft Company Details
    Table Ipsoft Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Ipsoft Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Ipsoft Recent Development
    Table Blue Prism Company Details
    Table Blue Prism Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Blue Prism Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Blue Prism Recent Development
    Table Xerox Company Details
    Table Xerox Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Xerox Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Xerox Recent Development
    Table Nice Systems Company Details
    Table Nice Systems Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Nice Systems Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Nice Systems Recent Development
    Table Celaton Limited Company Details
    Table Celaton Limited Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Celaton Limited Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Celaton Limited Recent Development
    Table Openspan Company Details
    Table Openspan Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Openspan Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Openspan Recent Development
    Table Automation Anywhere Company Details
    Table Automation Anywhere Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Automation Anywhere Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Automation Anywhere Recent Development
    Table Arago Company Details
    Table Arago Revenue in Service Delivery Automation Business (2013-2018)(Million US$)
    Figure Arago Revenue Growth Rate in Service Delivery Automation Business (2013-2018)
    Table Arago Recent Development
    Table Genfour Company Details
    Table Exilant Technologies Company Details
    Table Softomotive Company Details
    Table Sutherland Global Services Company Details
    Table Global Service Delivery Automation Market Size by Regions (Million US$) 2018-2025
    Figure Global Service Delivery Automation Market Size Share by Regions (2018-2025)
    Figure Global Service Delivery Automation Market Size Share by Regions in 2025
    Figure United States Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Figure Europe Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Figure China Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Figure Japan Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Figure Southeast Asia Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Figure India Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Figure Central & South America Service Delivery Automation Market Size Forecast (2018-2025)(Million USD)
    Table Global Service Delivery Automation Market Size by Product (2018-2025) (Million US$)
    Figure Global Service Delivery Automation Market Size by Product (2018-2025)
    Figure Global Service Delivery Automation Market Size by Product in 2025
    Table Global Service Delivery Automation Market Size by Application (2018-2025) (Million US$)
    Figure Global Service Delivery Automation Market Size by Application (2018-2025)
    Figure Global Service Delivery Automation Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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