Global Interactive Voice Response System Market Research Report 2018 Opportunities, Size, Cost Structure, Service Provider, Segmentation, Shares, Forecast to 2024

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 Published Date : Aug-2018   |    Format :PDF   |    Number of Pages : 108
This report studies the global Interactive Voice Response System market size, industry status and forecast, competition landscape and growth opportunity. This research report categorizes the global Interactive Voice Response System market by companies, region, type and end-use industry.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue.
IVR systems are used to service high call volumes at lower cost. The use of IVR allows callers' queries to be resolved without a live agent. If callers do not find the information they need, the calls may be transferred to a live agent. The approach allows live agents to have more time to deal with complex interactions. When an IVR system answers multiple phone numbers, the use of DNIS ensures that the correct application and language is executed. A single large IVR system can handle calls for thousands of applications, each with its own phone numbers and script. IVR systems can be used for mobile purchases, banking payments and services, retail orders, utilities, travel information and weather conditions.
In 2017, the global Interactive Voice Response System market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.

This report focuses on the global top players, covered
    inContact
    Nuance Communications
    Genesys Telecommunication Laboratories
    8x8
    AT&T
    Avaya
    Aspect Software Parent
    24/7 Customer
    Verizon Communications
    Five9
    Cisco Systems
    Convergys Corporation
    West Corporation
    IVR Lab
    NewVoiceMedia

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India

Market segment by Type, the product can be split into
    Speech Based
    Touch-tone Based

Market segment by Application, split into
    BFSI
    Travel and Hospitality
    Pharma and Healthcare
    Telecommunications
    Government and Public Sector
    Transportation and Logistics
    ITES
    Media, Retail, and E-commerce
    Education

The study objectives of this report are:
    To study and forecast the market size of Interactive Voice Response System in global market.
    To analyze the global key players, SWOT analysis, value and global market share for top players.
    To define, describe and forecast the market by type, end use and region.
    To analyze and compare the market status and forecast between China and major regions, namely, United States, Europe, China, Japan, Southeast Asia, India and Rest of World.
    To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
    To identify significant trends and factors driving or inhibiting the market growth.
    To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
    To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
    To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market
    To strategically profile the key players and comprehensively analyze their growth strategies.

In this study, the years considered to estimate the market size of Interactive Voice Response System are as follows:
    History Year: 2013-2017
    Base Year: 2017
    Estimated Year: 2018
    Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders
Interactive Voice Response System Manufacturers
Interactive Voice Response System Distributors/Traders/Wholesalers
Interactive Voice Response System Subcomponent Manufacturers
Industry Association
Downstream Vendors

Available Customizations
With the given market data, QYResearch offers customizations according to the company's specific needs. The following customization options are available for the report:
Regional and country-level analysis of the Interactive Voice Response System market, by end-use.
Detailed analysis and profiles of additional market players.

Global Interactive Voice Response System Market Size, Status and Forecast 2025
1 Industry Overview of Interactive Voice Response System
    1.1  Interactive Voice Response System Market Overview
        1.1.1 Interactive Voice Response System Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Interactive Voice Response System Market Size and Analysis by Regions (2013-2018)
        1.2.1 United States
        1.2.2 Europe
        1.2.3 China
        1.2.4 Japan
        1.2.5 Southeast Asia
        1.2.6 India
    1.3 Interactive Voice Response System Market by Type
        1.3.1 Speech Based
        1.3.2 Touch-tone Based
    1.4 Interactive Voice Response System Market by End Users/Application
        1.4.1 BFSI
        1.4.2 Travel and Hospitality
        1.4.3 Pharma and Healthcare
        1.4.4 Telecommunications
        1.4.5 Government and Public Sector
        1.4.6 Transportation and Logistics
        1.4.7 ITES
        1.4.8 Media, Retail, and E-commerce
        1.4.9 Education

2 Global Interactive Voice Response System Competition Analysis by Players
    2.1 Interactive Voice Response System Market Size (Value) by Players (2013-2018)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 inContact
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.2 Nuance Communications
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.3 Genesys Telecommunication Laboratories
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.4 8x8
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.5 AT&T
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.6 Avaya
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.7 Aspect Software Parent
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.8 24/7 Customer
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.9 Verizon Communications
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.10 Five9
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Interactive Voice Response System Revenue (Million USD) (2013-2018)
    3.11 Cisco Systems
    3.12 Convergys Corporation
    3.13 West Corporation
    3.14 IVR Lab
    3.15 NewVoiceMedia

4 Global Interactive Voice Response System Market Size by Type and Application (2013-2018)
    4.1 Global Interactive Voice Response System Market Size by Type (2013-2018)
    4.2 Global Interactive Voice Response System Market Size by Application (2013-2018)
    4.3 Potential Application of Interactive Voice Response System in Future
    4.4 Top Consumer/End Users of Interactive Voice Response System

5 United States Interactive Voice Response System Development Status and Outlook
    5.1 United States Interactive Voice Response System Market Size (2013-2018)
    5.2 United States Interactive Voice Response System Market Size and Market Share by Players (2013-2018)
    5.3 United States Interactive Voice Response System Market Size by Application (2013-2018)

6 Europe Interactive Voice Response System Development Status and Outlook
    6.1 Europe Interactive Voice Response System Market Size (2013-2018)
    6.2 Europe Interactive Voice Response System Market Size and Market Share by Players (2013-2018)
    6.3 Europe Interactive Voice Response System Market Size by Application (2013-2018)

7 China Interactive Voice Response System Development Status and Outlook
    7.1 China Interactive Voice Response System Market Size (2013-2018)
    7.2 China Interactive Voice Response System Market Size and Market Share by Players (2013-2018)
    7.3 China Interactive Voice Response System Market Size by Application (2013-2018)

8 Japan Interactive Voice Response System Development Status and Outlook
    8.1 Japan Interactive Voice Response System Market Size (2013-2018)
    8.2 Japan Interactive Voice Response System Market Size and Market Share by Players (2013-2018)
    8.3 Japan Interactive Voice Response System Market Size by Application (2013-2018)

9 Southeast Asia Interactive Voice Response System Development Status and Outlook
    9.1 Southeast Asia Interactive Voice Response System Market Size (2013-2018)
    9.2 Southeast Asia Interactive Voice Response System Market Size and Market Share by Players (2013-2018)
    9.3 Southeast Asia Interactive Voice Response System Market Size by Application (2013-2018)

10 India Interactive Voice Response System Development Status and Outlook
    10.1 India Interactive Voice Response System Market Size (2013-2018)
    10.2 India Interactive Voice Response System Market Size and Market Share by Players (2013-2018)
    10.3 India Interactive Voice Response System Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
    11.1 Global Interactive Voice Response System Market Size (Value) by Regions (2018-2025)
        11.1.1 United States Interactive Voice Response System Revenue and Growth Rate (2018-2025)
        11.1.2 Europe Interactive Voice Response System Revenue and Growth Rate (2018-2025)
        11.1.3 China Interactive Voice Response System Revenue and Growth Rate (2018-2025)
        11.1.4 Japan Interactive Voice Response System Revenue and Growth Rate (2018-2025)
        11.1.5 Southeast Asia Interactive Voice Response System Revenue and Growth Rate (2018-2025)
        11.1.6 India Interactive Voice Response System Revenue and Growth Rate (2018-2025)
    11.2 Global Interactive Voice Response System Market Size (Value) by Type (2018-2025)
    11.3 Global Interactive Voice Response System Market Size by Application (2018-2025)

12 Interactive Voice Response System Market Dynamics
    12.1 Interactive Voice Response System Market Opportunities
    12.2 Interactive Voice Response System Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Interactive Voice Response System Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Interactive Voice Response System Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source



List of Tables and Figures

    Figure Global Interactive Voice Response System Market Size (Million USD) Status and Outlook (2013-2018)
    Table Global Interactive Voice Response System Revenue (Million USD) Comparison by Regions (2013-2018)
    Figure Global Interactive Voice Response System Market Share by Regions (2013-2018)
    Figure United States Interactive Voice Response System Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Europe Interactive Voice Response System Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure China Interactive Voice Response System Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Japan Interactive Voice Response System Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure Southeast Asia Interactive Voice Response System Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Figure India Interactive Voice Response System Market Size (Million USD) and Growth Rate by Regions (2013-2018)
    Table Global Interactive Voice Response System Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
    Figure Global Interactive Voice Response System Revenue Market Share by Type in 2017
    Figure Speech Based Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2013-2018)
    Figure Global Interactive Voice Response System Market Share by Application in 2017
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in BFSI (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Telecommunications (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Government and Public Sector (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Transportation and Logistics (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in ITES (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Media, Retail, and E-commerce (2013-2018)
    Figure Interactive Voice Response System Market Size (Million USD) and Growth Rate in Education (2013-2018)
    Table Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure Interactive Voice Response System Market Size Share by Players in 2013
    Figure Interactive Voice Response System Market Size Share by Players in 2017
    Table inContact Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of inContact (2013-2018)
    Figure inContact Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Nuance Communications Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Nuance Communications (2013-2018)
    Figure Nuance Communications Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Genesys Telecommunication Laboratories Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Genesys Telecommunication Laboratories (2013-2018)
    Figure Genesys Telecommunication Laboratories Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table 8x8 Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of 8x8 (2013-2018)
    Figure 8x8 Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table AT&T Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of AT&T (2013-2018)
    Figure AT&T Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Avaya Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Avaya (2013-2018)
    Figure Avaya Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Aspect Software Parent Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Aspect Software Parent (2013-2018)
    Figure Aspect Software Parent Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table 24/7 Customer Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of 24/7 Customer (2013-2018)
    Figure 24/7 Customer Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Verizon Communications Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Verizon Communications (2013-2018)
    Figure Verizon Communications Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Five9 Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Five9 (2013-2018)
    Figure Five9 Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Cisco Systems Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Cisco Systems (2013-2018)
    Figure Cisco Systems Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table Convergys Corporation Basic Information List
    Table Interactive Voice Response System Business Revenue (Million USD) of Convergys Corporation (2013-2018)
    Figure Convergys Corporation Interactive Voice Response System Business Revenue Market Share (2013-2018)
    Table West Corporation Basic Information List
    Table IVR Lab Basic Information List
    Table NewVoiceMedia Basic Information List
    Table Global Interactive Voice Response System Market Size (Million USD) by Product (2013-2018)
    Figure Global Interactive Voice Response System Revenue Market Share (%) by Product (2013-2018)
    Figure Global Interactive Voice Response System Market Share by Product in 2017
    Table Global Interactive Voice Response System Market Size by Application (2013-2018)
    Figure Global Interactive Voice Response System Revenue Market Share (%) by Application in 2017
    Table Top Consumer/End Users of Interactive Voice Response System
    Figure United States Interactive Voice Response System Market Size (Million USD) and Growth Rate (2013-2018)
    Table United States Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure United States Interactive Voice Response System Market Size Share by Players in 2013
    Figure United States Interactive Voice Response System Market Size Share by Players in 2017
    Table United States Interactive Voice Response System Market Size by Application (2013-2018)
    Figure United States Interactive Voice Response System Revenue Market Share (%) by Application (2013-2018)
    Figure United States Interactive Voice Response System Market Size Share by Application in 2017
    Figure Europe Interactive Voice Response System Market Size (Million USD) and Growth Rate (2013-2018)
    Table Europe Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure Europe Interactive Voice Response System Market Size Share by Players in 2013
    Figure Europe Interactive Voice Response System Market Size Share by Players in 2017
    Table Europe Interactive Voice Response System Market Size by Application (2013-2018)
    Figure Europe Interactive Voice Response System Revenue Market Share (%) by Application (2013-2018)
    Figure Europe Interactive Voice Response System Market Size Share by Application in 2017
    Figure China Interactive Voice Response System Market Size (Million USD) and Growth Rate (2013-2018)
    Table China Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure China Interactive Voice Response System Market Size Share by Players in 2013
    Figure China Interactive Voice Response System Market Size Share by Players in 2017
    Table China Interactive Voice Response System Market Size by Application (2013-2018)
    Figure China Interactive Voice Response System Revenue Market Share (%) by Application (2013-2018)
    Figure China Interactive Voice Response System Market Size Share by Application in 2017
    Figure Japan Interactive Voice Response System Market Size (Million USD) and Growth Rate (2013-2018)
    Table Japan Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure Japan Interactive Voice Response System Market Size Share by Players in 2013
    Figure Japan Interactive Voice Response System Market Size Share by Players in 2017
    Table Japan Interactive Voice Response System Market Size by Application (2013-2018)
    Figure Japan Interactive Voice Response System Revenue Market Share (%) by Application (2013-2018)
    Figure Japan Interactive Voice Response System Market Size Share by Application in 2017
    Figure Southeast Asia Interactive Voice Response System Market Size (Million USD) and Growth Rate (2013-2018)
    Table Southeast Asia Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure Southeast Asia Interactive Voice Response System Market Size Share by Players in 2013
    Figure Southeast Asia Interactive Voice Response System Market Size Share by Players in 2017
    Table Southeast Asia Interactive Voice Response System Market Size by Application (2013-2018)
    Figure Southeast Asia Interactive Voice Response System Revenue Market Share (%) by Application (2013-2018)
    Figure Southeast Asia Interactive Voice Response System Market Size Share by Application in 2017
    Figure India Interactive Voice Response System Market Size (Million USD) and Growth Rate (2013-2018)
    Table India Interactive Voice Response System Market Size (Million USD) by Players (2013-2018)
    Figure India Interactive Voice Response System Market Size Share by Players in 2013
    Figure India Interactive Voice Response System Market Size Share by Players in 2017
    Table India Interactive Voice Response System Market Size by Application (2013-2018)
    Figure India Interactive Voice Response System Revenue Market Share (%) by Application (2013-2018)
    Figure India Interactive Voice Response System Market Size Share by Application in 2017
    Figure Global Interactive Voice Response System Market Size and Growth Rate (2018-2025)
    Table Global Interactive Voice Response System Market Size (Million USD) by Regions (2018-2025)
    Figure Global Interactive Voice Response System Market Size Share (2018-2025)
    Figure Global Interactive Voice Response System Market Size Share by Regions in 2025
    Figure United States Interactive Voice Response System Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Europe Interactive Voice Response System Revenue (Million USD) and Growth Rate (2018-2025)
    Figure China Interactive Voice Response System Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Japan Interactive Voice Response System Revenue (Million USD) and Growth Rate (2018-2025)
    Figure Southeast Asia Interactive Voice Response System Revenue (Million USD) and Growth Rate (2018-2025)
    Figure India Interactive Voice Response System Revenue (Million USD) and Growth Rate (2018-2025)
    Table Global Interactive Voice Response System Market Size (Million USD) by Type (2018-2025)
    Figure Global Interactive Voice Response System Market Size Share by Type in 2018
    Figure Global Interactive Voice Response System Market Size Share by Type in 2025
    Table Global Interactive Voice Response System Market Size (Million USD) by Application (2018-2025)
    Figure Global Interactive Voice Response System Market Size (Million USD) by Application in 2018

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