Global Interactive Voice Response (IVR) Market Research Report by Segmentation, Management, Strategy, Cost Structure, Manufacturers 2017-2022

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 Published Date : Sep-2017   |    Format :PDF   |    Number of Pages : 103
This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
    inContact Inc.
    Nuance Communications, Inc.
    Genesys Telecommunication Laboratories, Inc.
    8x8, Inc.
    AT&T Inc.
    Avaya Inc.
    Aspect Software Parent, Inc.
    24/7 Customer, Inc.
    Verizon Communications Inc.
    Five9, Inc.
    Cisco Systems, Inc.
    Convergys Corporation
    West Corporation
    IVR Lab
    NewVoiceMedia
    Liveops, Inc.
    Ozonetel Communications Pvt. Ltd.
    Evolve Ip, LLC

Market segment by Regions/Countries, this report covers
    United States
    EU
    Japan
    China
    India
    Southeast Asia

Market segment by Type, Interactive Voice Response (IVR) can be split into
    Speech Based
    Touch-tone Based

Market segment by Application, Interactive Voice Response (IVR) can be split into
    BFSI
    Travel and Hospitality
    Pharma and Healthcare
    Telecommunications
    Others

If you have any special requirements, please let us know and we will offer you the report as you want.

Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2022
1 Industry Overview of Interactive Voice Response (IVR)
    1.1  Interactive Voice Response (IVR) Market Overview
        1.1.1 Interactive Voice Response (IVR) Product Scope
        1.1.2 Market Status and Outlook
    1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions
        1.2.1 United States
        1.2.2 EU
        1.2.3 Japan
        1.2.4 China
        1.2.5 India
        1.2.6 Southeast Asia
    1.3 Interactive Voice Response (IVR) Market by Type
        1.3.1 Speech Based
        1.3.2 Touch-tone Based
    1.4 Interactive Voice Response (IVR) Market by End Users/Application
        1.4.1 BFSI
        1.4.2 Travel and Hospitality
        1.4.3 Pharma and Healthcare
        1.4.4 Telecommunications
        1.4.5 Others

2 Global Interactive Voice Response (IVR) Competition Analysis by Players
    2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2016 and 2017)
    2.2 Competitive Status and Trend
        2.2.1 Market Concentration Rate
        2.2.2 Product/Service Differences
        2.2.3 New Entrants
        2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
    3.1 inContact Inc.
        3.1.1 Company Profile
        3.1.2 Main Business/Business Overview
        3.1.3 Products, Services and Solutions
        3.1.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.1.5 Recent Developments
    3.2 Nuance Communications, Inc.
        3.2.1 Company Profile
        3.2.2 Main Business/Business Overview
        3.2.3 Products, Services and Solutions
        3.2.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.2.5 Recent Developments
    3.3 Genesys Telecommunication Laboratories, Inc.
        3.3.1 Company Profile
        3.3.2 Main Business/Business Overview
        3.3.3 Products, Services and Solutions
        3.3.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.3.5 Recent Developments
    3.4 8x8, Inc.
        3.4.1 Company Profile
        3.4.2 Main Business/Business Overview
        3.4.3 Products, Services and Solutions
        3.4.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.4.5 Recent Developments
    3.5 AT&T Inc.
        3.5.1 Company Profile
        3.5.2 Main Business/Business Overview
        3.5.3 Products, Services and Solutions
        3.5.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.5.5 Recent Developments
    3.6 Avaya Inc.
        3.6.1 Company Profile
        3.6.2 Main Business/Business Overview
        3.6.3 Products, Services and Solutions
        3.6.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.6.5 Recent Developments
    3.7 Aspect Software Parent, Inc.
        3.7.1 Company Profile
        3.7.2 Main Business/Business Overview
        3.7.3 Products, Services and Solutions
        3.7.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.7.5 Recent Developments
    3.8 24/7 Customer, Inc.
        3.8.1 Company Profile
        3.8.2 Main Business/Business Overview
        3.8.3 Products, Services and Solutions
        3.8.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.8.5 Recent Developments
    3.9 Verizon Communications Inc.
        3.9.1 Company Profile
        3.9.2 Main Business/Business Overview
        3.9.3 Products, Services and Solutions
        3.9.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.9.5 Recent Developments
    3.10 Five9, Inc.
        3.10.1 Company Profile
        3.10.2 Main Business/Business Overview
        3.10.3 Products, Services and Solutions
        3.10.4 Interactive Voice Response (IVR) Revenue (Value) (2012-2017)
        3.10.5 Recent Developments
    3.11 Cisco Systems, Inc.
    3.12 Convergys Corporation
    3.13 West Corporation
    3.14 IVR Lab
    3.15 NewVoiceMedia
    3.16 Liveops, Inc.
    3.17 Ozonetel Communications Pvt. Ltd.
    3.18 Evolve Ip, LLC

4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2012-2017)
    4.1 Global Interactive Voice Response (IVR) Market Size by Type (2012-2017)
    4.2 Global Interactive Voice Response (IVR) Market Size by Application (2012-2017)
    4.3 Potential Application of Interactive Voice Response (IVR) in Future
    4.4 Top Consumer/End Users of Interactive Voice Response (IVR)

5 United States Interactive Voice Response (IVR) Development Status and Outlook
    5.1 United States Interactive Voice Response (IVR) Market Size (2012-2017)
    5.2 United States Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

6 EU Interactive Voice Response (IVR) Development Status and Outlook
    6.1 EU Interactive Voice Response (IVR) Market Size (2012-2017)
    6.2 EU Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

7 Japan Interactive Voice Response (IVR) Development Status and Outlook
    7.1 Japan Interactive Voice Response (IVR) Market Size (2012-2017)
    7.2 Japan Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

8 China Interactive Voice Response (IVR) Development Status and Outlook
    8.1 China Interactive Voice Response (IVR) Market Size (2012-2017)
    8.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

9 India Interactive Voice Response (IVR) Development Status and Outlook
    9.1 India Interactive Voice Response (IVR) Market Size (2012-2017)
    9.2 India Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Interactive Voice Response (IVR) Development Status and Outlook
    10.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2012-2017)
    10.2 Southeast Asia Interactive Voice Response (IVR) Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)
    11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2017-2022)
        11.1.1 United States Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
        11.1.2 EU Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
        11.1.3 Japan Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
        11.1.4 China Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
        11.1.5 India Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
        11.1.6 Southeast Asia Interactive Voice Response (IVR) Revenue and Growth Rate (2017-2022)
    11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2017-2022)
    11.3 Global Interactive Voice Response (IVR) Market Size by Application (2017-2022)

12 Interactive Voice Response (IVR) Market Dynamics
    12.1 Interactive Voice Response (IVR) Market Opportunities
    12.2 Interactive Voice Response (IVR) Challenge and Risk
        12.2.1 Competition from Opponents
        12.2.2 Downside Risks of Economy
    12.3 Interactive Voice Response (IVR) Market Constraints and Threat
        12.3.1 Threat from Substitute
        12.3.2 Government Policy
        12.3.3 Technology Risks
    12.4 Interactive Voice Response (IVR) Market Driving Force
        12.4.1 Growing Demand from Emerging Markets
        12.4.2 Potential Application

13 Market Effect Factors Analysis
    13.1 Technology Progress/Risk
        13.1.1 Substitutes
        13.1.2 Technology Progress in Related Industry
    13.2 Consumer Needs Trend/Customer Preference
    13.3 External Environmental Change
        13.3.1 Economic Fluctuations
        13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
    Methodology
    Analyst Introduction
    Data Source


List of Tables and Figures

    Figure Interactive Voice Response (IVR) Product Scope
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) (2012-2017)
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Global Interactive Voice Response (IVR) Market Share by Regions in 2016
    Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure EU Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Figure Global Interactive Voice Response (IVR) Market Share by Type in 2016
    Figure Speech Based Market Size (Million USD) and Growth Rate (2012-2017)
    Figure Touch-tone Based Market Size (Million USD) and Growth Rate (2012-2017)
    Figure Global Interactive Voice Response (IVR) Market Share by Application in 2016
    Table Key Downstream Customer in BFSI
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in BFSI (2012-2017)
    Table Key Downstream Customer in Travel and Hospitality
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Travel and Hospitality (2012-2017)
    Table Key Downstream Customer in Pharma and Healthcare
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Pharma and Healthcare (2012-2017)
    Table Key Downstream Customer in Telecommunications
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Telecommunications (2012-2017)
    Table Key Downstream Customer in Others
    Figure Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate in Others (2012-2017)
    Table Interactive Voice Response (IVR) Market Size (Million USD) by Players (2016 and 2017)
    Figure Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Table inContact Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of inContact Inc. (2012-2017)
    Figure inContact Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Nuance Communications, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Nuance Communications, Inc. (2012-2017)
    Figure Nuance Communications, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Genesys Telecommunication Laboratories, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Genesys Telecommunication Laboratories, Inc. (2012-2017)
    Figure Genesys Telecommunication Laboratories, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table 8x8, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 8x8, Inc. (2012-2017)
    Figure 8x8, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table AT&T Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of AT&T Inc. (2012-2017)
    Figure AT&T Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Avaya Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Avaya Inc. (2012-2017)
    Figure Avaya Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Aspect Software Parent, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Aspect Software Parent, Inc. (2012-2017)
    Figure Aspect Software Parent, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table 24/7 Customer, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of 24/7 Customer, Inc. (2012-2017)
    Figure 24/7 Customer, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Verizon Communications Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Verizon Communications Inc. (2012-2017)
    Figure Verizon Communications Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Five9, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Five9, Inc. (2012-2017)
    Figure Five9, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Cisco Systems, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Cisco Systems, Inc. (2012-2017)
    Figure Cisco Systems, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Convergys Corporation Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Convergys Corporation (2012-2017)
    Figure Convergys Corporation Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table West Corporation Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of West Corporation (2012-2017)
    Figure West Corporation Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table IVR Lab Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of IVR Lab (2012-2017)
    Figure IVR Lab Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table NewVoiceMedia Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of NewVoiceMedia (2012-2017)
    Figure NewVoiceMedia Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Liveops, Inc. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Liveops, Inc. (2012-2017)
    Figure Liveops, Inc. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Ozonetel Communications Pvt. Ltd. Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Ozonetel Communications Pvt. Ltd. (2012-2017)
    Figure Ozonetel Communications Pvt. Ltd. Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Evolve Ip, LLC Basic Information List
    Table Interactive Voice Response (IVR) Business Revenue (Million USD) of Evolve Ip, LLC (2012-2017)
    Figure Evolve Ip, LLC Interactive Voice Response (IVR) Business Revenue Market Share in 2016
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2012-2017)
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2012
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2013
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2014
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2015
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2016
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2017
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2012-2017)
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2012
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2013
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2014
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2015
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2016
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2017
    Table Top Consumer/End Users of Interactive Voice Response (IVR)
    Figure United States Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table United States Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
    Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure United States Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Figure EU Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table EU Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
    Figure EU Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure EU Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Figure Japan Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table Japan Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
    Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure Japan Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Figure China Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table China Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
    Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure China Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Figure India Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table India Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
    Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure India Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) and Growth Rate by Regions (2012-2017)
    Table Southeast Asia Interactive Voice Response (IVR) Market Size (Million USD) by Players (2012-2017)
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2016
    Figure Southeast Asia Interactive Voice Response (IVR) Market Size Share by Players in 2017
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2017-2022)
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Regions (2017-2022)
    Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2017
    Figure Global Interactive Voice Response (IVR) Market Size Share by Regions in 2022
    Figure United States Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
    Figure EU Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
    Figure Japan Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
    Figure China Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
    Figure India Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
    Figure Southeast Asia Interactive Voice Response (IVR) Revenue (Million USD) and Growth Rate (2017-2022)
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Type (2017-2022)
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2017
    Figure Global Interactive Voice Response (IVR) Market Size Share by Type in 2022
    Table Global Interactive Voice Response (IVR) Market Size (Million USD) by Application (2017-2022)
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2017
    Figure Global Interactive Voice Response (IVR) Market Size (Million USD) by Application in 2022

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