Global Customer Relationship Management (CRM) Outsourcing Market Analysis, Service Type, Industry Overview, Sales Revenue and Growth 2018-2024

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 Published Date : Oct-2018   |    Format :PDF   |    Number of Pages : 91
Customer relationship management (CRM) outsourcing is a type of professional service provided by outsourcing vendors in the form of third-party services. The services include communications management, multi-channel customer engagement, and analytic solutions.
The retail segment accounted for the majority of shares toward the CRM outsourcing market during 2017. The segment is expected to lead the customer relationship management (CRM) outsourcing market in the forthcoming years.
In terms of geography, during 2017, the Americas contributed the majority of shares toward the CRM outsourcing market. It has been estimated that the customer relationship management (CRM) outsourcing market will witness growth in this region during the projected period.
In 2017, the global Customer Relationship Management (CRM) Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
This report focuses on the global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.


The key players covered in this study
    IBM
    Accenture
    Cognizant
    Infosys
    HCL Technologies
    ...

Market segment by Type, the product can be split into
    Communications Management
    Multi-Channel Customer Engagement
    Analytic Solutions
    Others

Market segment by Application, split into
    Retail
    BFSI
    Telecom & IT
    Healthcare
    Others

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Customer Relationship Management (CRM) Outsourcing status, future forecast, growth opportunity, key market and key players.
    To present the Customer Relationship Management (CRM) Outsourcing development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Customer Relationship Management (CRM) Outsourcing are as follows:
    History Year: 2013-2017
    Base Year: 2017
    Estimated Year: 2018
    Forecast Year 2018 to 2025
For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type (2013-2025)
        1.4.2 Communications Management
        1.4.3 Multi-Channel Customer Engagement
        1.4.4 Analytic Solutions
        1.4.5 Others
    1.5 Market by Application
        1.5.1 Global Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2025)
        1.5.2 Retail
        1.5.3 BFSI
        1.5.4 Telecom & IT
        1.5.5 Healthcare
        1.5.6 Others
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Customer Relationship Management (CRM) Outsourcing Market Size
    2.2 Customer Relationship Management (CRM) Outsourcing Growth Trends by Regions
        2.2.1 Customer Relationship Management (CRM) Outsourcing Market Size by Regions (2013-2025)
        2.2.2 Customer Relationship Management (CRM) Outsourcing Market Share by Regions (2013-2018)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Customer Relationship Management (CRM) Outsourcing Market Size by Manufacturers
        3.1.1 Global Customer Relationship Management (CRM) Outsourcing Revenue by Manufacturers (2013-2018)
        3.1.2 Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Manufacturers (2013-2018)
        3.1.3 Global Customer Relationship Management (CRM) Outsourcing Market Concentration Ratio (CR5 and HHI)
    3.2 Customer Relationship Management (CRM) Outsourcing Key Players Head office and Area Served
    3.3 Key Players Customer Relationship Management (CRM) Outsourcing Product/Solution/Service
    3.4 Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018)
    4.2 Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018)

5 United States
    5.1 United States Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    5.2 Customer Relationship Management (CRM) Outsourcing Key Players in United States
    5.3 United States Customer Relationship Management (CRM) Outsourcing Market Size by Type
    5.4 United States Customer Relationship Management (CRM) Outsourcing Market Size by Application

6 Europe
    6.1 Europe Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    6.2 Customer Relationship Management (CRM) Outsourcing Key Players in Europe
    6.3 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type
    6.4 Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application

7 China
    7.1 China Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    7.2 Customer Relationship Management (CRM) Outsourcing Key Players in China
    7.3 China Customer Relationship Management (CRM) Outsourcing Market Size by Type
    7.4 China Customer Relationship Management (CRM) Outsourcing Market Size by Application

8 Japan
    8.1 Japan Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    8.2 Customer Relationship Management (CRM) Outsourcing Key Players in Japan
    8.3 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type
    8.4 Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    9.2 Customer Relationship Management (CRM) Outsourcing Key Players in Southeast Asia
    9.3 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type
    9.4 Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application

10 India
    10.1 India Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    10.2 Customer Relationship Management (CRM) Outsourcing Key Players in India
    10.3 India Customer Relationship Management (CRM) Outsourcing Market Size by Type
    10.4 India Customer Relationship Management (CRM) Outsourcing Market Size by Application

11 Central & South America
    11.1 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size (2013-2018)
    11.2 Customer Relationship Management (CRM) Outsourcing Key Players in Central & South America
    11.3 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Type
    11.4 Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Application

12 International Players Profiles
    12.1 IBM
        12.1.1 IBM Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Customer Relationship Management (CRM) Outsourcing Introduction
        12.1.4 IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
        12.1.5 IBM Recent Development
    12.2 Accenture
        12.2.1 Accenture Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Customer Relationship Management (CRM) Outsourcing Introduction
        12.2.4 Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
        12.2.5 Accenture Recent Development
    12.3 Cognizant
        12.3.1 Cognizant Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Customer Relationship Management (CRM) Outsourcing Introduction
        12.3.4 Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
        12.3.5 Cognizant Recent Development
    12.4 Infosys
        12.4.1 Infosys Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Customer Relationship Management (CRM) Outsourcing Introduction
        12.4.4 Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
        12.4.5 Infosys Recent Development
    12.5 HCL Technologies
        12.5.1 HCL Technologies Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Customer Relationship Management (CRM) Outsourcing Introduction
        12.5.4 HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
        12.5.5 HCL Technologies Recent Development

13 Market Forecast 2018-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2018-2025)
    13.10 Market Size Forecast by Application (2018-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details



List of Tables and Figures

    Table Customer Relationship Management (CRM) Outsourcing Key Market Segments
    Table Key Players Customer Relationship Management (CRM) Outsourcing Covered
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size Growth Rate by Type 2013-2025 (Million US$)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Type 2013-2025
    Figure Communications Management Figures
    Table Key Players of Communications Management
    Figure Multi-Channel Customer Engagement Figures
    Table Key Players of Multi-Channel Customer Engagement
    Figure Analytic Solutions Figures
    Table Key Players of Analytic Solutions
    Figure Others Figures
    Table Key Players of Others
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size Growth by Application 2013-2025 (Million US$)
    Figure Retail Case Studies
    Figure BFSI Case Studies
    Figure Telecom & IT Case Studies
    Figure Healthcare Case Studies
    Figure Others Case Studies
    Figure Customer Relationship Management (CRM) Outsourcing Report Years Considered
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size 2013-2025 (Million US$)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size and Growth Rate 2013-2025 (Million US$)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions 2013-2025 (Million US$)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions 2013-2018 (Million US$)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions 2013-2018
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions 2013-2018
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Regions 2018
    Table Market Top Trends
    Table Global Customer Relationship Management (CRM) Outsourcing Revenue by Manufacturers (2013-2018) (Million US$)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Share by Manufacturers (2013-2018)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Share by Manufacturers in 2018
    Table Global Customer Relationship Management (CRM) Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
    Table Key Players Head office and Area Served
    Table Key Players Customer Relationship Management (CRM) Outsourcing Product/Solution/Service
    Table Date of Enter into Customer Relationship Management (CRM) Outsourcing Market
    Table Mergers & Acquisitions, Expansion Plans
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Type (2013-2018)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Type (2013-2018)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Application (2013-2018)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Market Share by Application (2013-2018)
    Figure Global Customer Relationship Management (CRM) Outsourcing Revenue Market Share by Application in 2017
    Figure United States Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table United States Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table United States Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table United States Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table United States Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table United States Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table United States Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table Europe Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table Europe Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table Europe Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table Europe Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table Europe Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table Europe Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Figure China Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table China Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table China Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table China Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table China Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table China Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table China Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Figure Japan Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table Japan Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table Japan Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table Japan Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table Japan Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table Japan Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table Japan Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Figure Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table Southeast Asia Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table Southeast Asia Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Figure India Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table India Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table India Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table India Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table India Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table India Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table India Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size 2013-2018 (Million US$)
    Table Central & South America Key Players Customer Relationship Management (CRM) Outsourcing Revenue (2017-2018) (Million US$)
    Table Central & South America Key Players Customer Relationship Management (CRM) Outsourcing Market Share (2017-2018)
    Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Type (2013-2018) (Million US$)
    Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Share by Type (2013-2018)
    Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Size by Application (2013-2018) (Million US$)
    Table Central & South America Customer Relationship Management (CRM) Outsourcing Market Share by Application (2013-2018)
    Table IBM Company Details
    Table IBM Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018) (Million US$)
    Figure IBM Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
    Table IBM Recent Development
    Table Accenture Company Details
    Table Accenture Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)(Million US$)
    Figure Accenture Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
    Table Accenture Recent Development
    Table Cognizant Company Details
    Table Cognizant Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)(Million US$)
    Figure Cognizant Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
    Table Cognizant Recent Development
    Table Infosys Company Details
    Table Infosys Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)(Million US$)
    Figure Infosys Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
    Table Infosys Recent Development
    Table HCL Technologies Company Details
    Table HCL Technologies Revenue in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)(Million US$)
    Figure HCL Technologies Revenue Growth Rate in Customer Relationship Management (CRM) Outsourcing Business (2013-2018)
    Table HCL Technologies Recent Development
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Regions (Million US$) 2018-2025
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Regions (2018-2025)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size Share by Regions in 2025
    Figure United States Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Figure Europe Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Figure China Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Figure Japan Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Figure Southeast Asia Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Figure India Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Figure Central & South America Customer Relationship Management (CRM) Outsourcing Market Size Forecast (2018-2025)(Million USD)
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Product (2018-2025) (Million US$)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Product (2018-2025)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Product in 2025
    Table Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2018-2025) (Million US$)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Application (2018-2025)
    Figure Global Customer Relationship Management (CRM) Outsourcing Market Size by Application in 2025
    Table Research Programs/Design for This Report
    Figure Bottom-up and Top-down Approaches for This Report
    Figure Data Triangulation
    Table Key Data Information from Secondary Sources
    Table Key Data Information from Primary Sources

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